Customer Information

This customer service section aims to answer any questions you may have about our products or the service we provide.

Please browse the information below to find out more information:

Delivery Information

Products are normally available from stock and are dispatched within 48 hours of receipt of your order. Delivery to UK mainland addresses normally takes 5 working days from receipt of your order by us. Delivery is made through independent carriers, for example Parcelforce. A signature is required on delivery of the product.

Pricing and descriptions

Product descriptions, prices and promotions shown on this website should only be used as a guide and YTT Laser 2000 reserve the right to vary them without notice. Images are provided to help customers recognise products. All prices quoted are inclusive of value added or other taxes.

Cancellations

You the customer have seven workings days from receipt of the goods to cancel a contract with YTT Laser 2000 Limited. If you should decide to cancel you are required to send a notice of cancellation in writing, including fax or email to YTT Laser 2000 Limited's head office. YTT Laser 2000 Limited will reimburse funds received, less any costs incurred for damages to goods, within a 30 day period. The effective date of cancellation is the date on which the notice is postmarked.

On cancellation of the contract, you the customer are under a duty of care to restore goods to YTT Laser 2000 Limited and in the mean time take reasonable care of them. In the event of cancellation, the customer must return the goods at the customer's own expense. If the customer fails to return the goods within 7 working days YTT Laser 2000 Limited has the right to deduct the cost of recovering the goods from the customer.

Complaints

It is in our interest to resolve any complaints as soon as they occur.

We will personally deal with all complaints as soon as possible, acknowledging your complaint within 48 hours and keeping you informed of our progress during the complaints procedure.

If you have a complaint, please don't hesitate to contact us.

Security

We use a Thawte Secure Server Certificate to ensure that your orders are encrypted using up to date technology and cannot be intercepted by any thrid parties. You can verify our secure server certificate by clicking on the Thawte logo on the left.

YTT Laser 2000 Limited are listed with Shopsafe.co.uk - your guide to safe shops on the internet.

Payment methods

Terms of supply are payment with order. All prices are fully inclusive of delivery, UK mainland only. Delivery will be within 14/21 days from receipt of order. Any transit damages must be reported, in writing, within 3 days of receipt of goods and should be marked on the carriers consignment note at time of accepting delivery. When ordering, please calculate value of heaters required, total cost of carraige and add VAT at current rate (17.5%). We accept most major Debit and Credit Cards. We also accept cheques please make payable to YTT LASER 2000 LIMITED.

If you need any help or further information please contact us.